AI for local government
Councils explain services to residents, answer thousands of requests, run consultations, report on their disability access and inclusion plans and keep a large body of policy current. We build systems for community services, customer service, communications and governance teams that take on the drafting, sorting and summarising, and leave every decision, approval and statutory function with officers and councillors.
What AI can take on in a council
Resident information in accessible formats
Rates and fees explanations, service changes, emergency information and event details in plain language, Easy Read, other languages and audio, from your approved content, checked before publication.
Request triage and first responses
Customer requests categorised and routed to the right team, with a first response drafted for the officer to edit and send, and nothing sent without them.
Access and inclusion plan reporting
Actions, owners and evidence gathered across departments into one report on your disability access and inclusion plan, so the officer responsible spends the time on the gaps rather than the chasing.
A policy and local law knowledge base
Council policies, local laws, delegations and procedures searchable by staff in plain language, with the source, its version and its date on every answer.
Consultation and submission summaries
Hundreds of community submissions grouped by theme and summarised, with every statement traceable back to the submission it came from, for the engagement team to review and report.
Website accessibility, kept up
Accessibility barriers found in council web content and documents, reported to the team that owns them, with a signed audit where one is needed.
Contractor and volunteer inductions
Site, event and volunteer inductions in video and written form, with captions and Easy Read, updated when a procedure changes.
What stays with people
- Statutory decisions, approvals, enforcement and anything put to council are made by officers and councillors.
- Every resident-facing response and publication is read and approved by an officer before it goes out.
- Consultation findings are interpreted and reported by the engagement team; the system groups and traces, people conclude.
- Resident information goes only where you have agreed it can go, and where it is kept is part of the scope.
A draft is a draft until someone who knows the work has read it and signed it off. Every system we build waits for a person before anything is sent, submitted or decided.
On request we review the exact content against the standards your service works under and state the scope of that review in writing.
What we can build for you
- An accessible information tool for communications teams with your approval workflow built in.
- A request triage and drafting workflow that connects to your customer request system.
- An access and inclusion plan reporting tool and a policy knowledge base.
- A consultation analysis tool with full traceability to source submissions.
aXai is a supplier councils can consider under social procurement policies; what we are and what evidence we can provide is on social procurement. Audits and remediation are on digital accessibility.
How to start
- A discovery session at $220 an hour inc GST: we work through one task with you, look at what you already have, and give you a written scope. You keep the scope whether or not you build with us.
- A defined prototype: one task, working in your setting, with a clear finish line and a fixed written quote, agreed before any work starts.
- A custom build in staged milestones, each quoted in writing before it starts, so you can stop at any stage and still have something you can use.
Why aXai
aXai is a disability-led AI, software and accessibility company. We build AI systems, software, and concepts and prototypes ready to scale, and we deliver them through AI-supported work: skilled people with disability in real, properly paid roles, working to clear quality standards, with AI removing the barriers and people keeping the accountability.
Every project runs on our own infrastructure, the Decision Bus and Project Layer, so each step is planned, signed off by a person and on the record. That is our operating advantage. Read how it works.
Related pages
- Social procurementWhat aXai is, what you can buy from us, and the supplier evidence we provide a procurement team.
- Digital accessibilityAccessibility built in from the start, or found and fixed in what you already have.
- AI for your sectorOne page per sector: the real tasks AI can take on there, what stays with people, and what we can build.
Tell us the task
Describe one task in your own words, without any client, participant or patient details. We will reply by email with the next step, usually a discovery session. Prefer to talk first? Contact us.