Disability Services Exchange (DSX)
DSX is an NDIS provider discovery platform built in partnership with DisabilityX. It exists because participants deserve transparent, accessible information about the providers they're considering.
Designed with people with disability, including people with intellectual disability, involved from the first screen.
The Problem We're Solving
Finding an NDIS provider shouldn't require a research degree. But the current landscape is fragmented: the NDIA's provider finder shows registration status and not much else. Third-party directories prioritise paid listings. Reviews are scattered across platforms or nonexistent.
Participants, including people with intellectual disability or who communicate differently, are expected to work through this maze. The information asymmetry favours providers, not the people who need services.
DSX inverts this. Transparency is the default. Participant needs drive the design.
Platform Features
Built for participants first, with provider tools that reward transparency.
Provider Discovery
Search and filter NDIS providers by location, service type, and specialisation. Every provider listing includes verification status, service details, and direct contact options.
Transparency by Default
Provider compliance history, registration status, and service areas are visible to participants. No hidden information. No gatekeeping.
Three-Tier Verification
DSX Members (premium), Verified Providers (claimed listings), and NDIA-sourced data. Clear badges show exactly what level of verification each provider has.
Community Benchmarking
Aggregate participant feedback creates sector-wide benchmarks. Providers see how they compare. Participants see what "good" looks like.
DSX Assistant
The DSX Assistant is an AI-powered guide built into the platform. It helps participants understand provider information, compare options, and navigate NDIS terminology—without requiring them to already know how the system works.
The assistant includes an Easy Read mode that transforms complex provider information into plain language with visual supports. This isn't a dumbed-down version—it's a different cognitive pathway to the same information.
Easy Read mode uses the same AI architecture as aXread, our Easy Read assistant. Pre-generated content, so answers load without waiting on a model.
Easy Read Features
- +Plain Language
Complex NDIS terminology translated into everyday words
- +Visual Supports
Icons and colour coding to support comprehension
- +Consistent Structure
Predictable layouts that reduce cognitive load
- +Pre-Generated Content
Technical Architecture
DSX is built on the same principles as aXai's innovations: accessibility-first, performance-optimised, and designed for real-world constraints.
Frontend
- +Next.js 15
- +React 19
- +Tailwind CSS
- +Built to WCAG 2.2 AA and tested against it
Backend
- +NestJS
- +Prisma ORM
- +PostgreSQL
- +Redis
AI
- +Gemini 2.5 Flash
- +RAG Pipeline
- +Easy Read Generation
Infrastructure
- +Google Cloud Run
- +Cloud SQL
- +Firestore
Why aXai
aXai is a disability-led AI, software and accessibility company. We build AI systems, software, and concepts and prototypes ready to scale, and we deliver them through AI-supported work: skilled people with disability in real, properly paid roles, working to clear quality standards, with AI removing the barriers and people keeping the accountability.
Every project runs on our own infrastructure, the Decision Bus and Project Layer, so each step is planned, signed off by a person and on the record. That is our operating advantage. Read how it works.
Built in Partnership
Built by Annette and Axel together: Axel leads the editorial and community side (DisabilityX), aXai the engineering.