AI for health services
Community health services, general practices, mental health and alcohol and other drug services, and hospital departments all produce patient information, letters and reports that people struggle to read, and administration that clinicians do after hours. We build systems that take on the writing, the sorting and the reporting. Clinical advice, diagnosis and treatment decisions stay with the practitioner in everything we build.
What AI can take on in a health service
Patient information people can understand
Appointment letters, preparation instructions, consent explanations and after-care information in plain language, Easy Read, other languages and audio, from your approved content, reviewed by a clinician before use.
Referral and discharge letter assembly
The routine parts of a referral letter or discharge summary assembled from the record in your template, for the clinician to complete, check and sign.
Intake and appointment administration
Referral forms, waitlist communication, reminders and rescheduling handled automatically, with new referrals summarised for the person who triages.
A staff knowledge base
Your policies, procedures and the guidelines you are licensed to use, searchable in plain language, with the source, edition and date on every answer.
Feedback and complaints administration
Feedback captured in the structure your process needs, categorised and tracked, with a first response drafted for a manager to edit and send.
Activity and quality reporting
Activity reports to funders and quality indicators produced from the systems you already have, with every figure traceable to its source.
An accessible website and patient portal
A website and forms that work with a screen reader and on a phone, and an Easy Read version of your key pages.
What stays with people
- Clinical advice, diagnosis, treatment decisions and every clinical judgement come from the registered practitioner. The systems draft, sort and remind.
- Every patient-facing document is signed off by a clinician before it is used.
- Health records law, consent and your privacy obligations are written into the scope, and where information is kept and who can see it is agreed before any build.
- Patient information goes only where you have agreed it can go.
A draft is a draft until someone who knows the work has read it and signed it off. Every system we build waits for a person before anything is sent, submitted or decided.
On request we review the exact content against the standards your service works under and state the scope of that review in writing.
What we can build for you
- An accessible patient information tool with the clinical review step built in.
- A letter assembly tool that works with your clinical information system.
- An intake and appointment workflow and a staff knowledge base.
- Reporting that draws from your existing systems, and an accessible website or portal.
Allied health practices have their own page: AI for allied health practices. Patient information in every format is on accessible content and video.
How to start
- A discovery session at $220 an hour inc GST: we work through one task with you, look at what you already have, and give you a written scope. You keep the scope whether or not you build with us.
- A defined prototype: one task, working in your setting, with a clear finish line and a fixed written quote, agreed before any work starts.
- A custom build in staged milestones, each quoted in writing before it starts, so you can stop at any stage and still have something you can use.
Why aXai
aXai is a disability-led AI, software and accessibility company. We build AI systems, software, and concepts and prototypes ready to scale, and we deliver them through AI-supported work: skilled people with disability in real, properly paid roles, working to clear quality standards, with AI removing the barriers and people keeping the accountability.
Every project runs on our own infrastructure, the Decision Bus and Project Layer, so each step is planned, signed off by a person and on the record. That is our operating advantage. Read how it works.
Related pages
- AI for allied healthNote and report drafting, accessible home programs, intake administration and a practice knowledge base. Clinical judgement stays with the clinician.
- Digital accessibilityAccessibility built in from the start, or found and fixed in what you already have.
- AI for your sectorOne page per sector: the real tasks AI can take on there, what stays with people, and what we can build.
Tell us the task
Describe one task in your own words, without any client, participant or patient details. We will reply by email with the next step, usually a discovery session. Prefer to talk first? Contact us.