Who we are
This Privacy Policy explains how aXai (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our Platform and services (collectively, the “Services”). We are committed to safeguarding your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our website address is: https://axai.com.au
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use cookies, web beacons, and similar tracking technologies to enhance your user experience and analyse usage patterns. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Collection of Personal Information
Depending on how you interact with us, we may collect:
- Contact details (name, email address, phone number).
- Account information (username, password).
- Payment information (billing address, credit/debit card details; processed via secure third-party payment gateways).
- Usage data (IP addresses, browser type, access times, pages viewed, and referring website addresses).
- Other information you voluntarily provide to us (e.g., through forms, surveys, or customer support).
Use of Personal Information
We may use your personal information for the following purposes:
- To provide our Services (account creation, customer support, order processing).
- To communicate with you (service announcements, updates, marketing messages if you opt in).
- To improve our Services (analytics, research, surveys).
- To comply with legal obligations (responding to lawful requests by public authorities or enforcing our legal rights).
If you opt in to receive marketing communications from us, we will use your personal information to send you promotions, newsletters, or offers. You may opt out at any time by clicking the unsubscribe link in the email or contacting us at [email protected].
Disclosure of Personal Information
We may share your personal information with third-party service providers who help us with payment processing, data analysis, email delivery, hosting, or other business operations. These third parties are contractually obligated to protect your information and may not use it for any other purpose.
We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing in connection with our Services.
- Protect the personal safety of users of our Services or the public.
Overseas Disclosure
We may store or process your personal information in data centres located outside Australia. When transferring data overseas, we ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your personal information to a standard comparable to Australian privacy law.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. While no online platform can guarantee absolute security, we use industry-standard security measures (e.g., SSL encryption) to safeguard your data.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To do so, please contact us at [email protected]. We may require proof of identity before granting access or making corrections.
Complaints and Contact
If you believe we have breached the Privacy Act or the APPs, or if you have any questions about this Privacy Policy, please contact us using the details below. We will respond to your complaint within a reasonable time and, if necessary, work with the Office of the Australian Information Commissioner (OAIC) to resolve any concerns.
- Email: [email protected]
- Address: Suite 9990 70 Desaily St, Sale, Victoria, 3850, Australia
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our Platform. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.